Shipping & Delivery Policy
Understand our shipping process, delivery timelines, and tracking options for your orders.
Effective Date: 30/03/2025
Last Updated: 30/03/2025
This Shipping & Delivery Policy outlines the terms and conditions related to the shipment of orders placed on our website. By making a purchase, you agree to the terms mentioned in this policy.
For any questions regarding shipping or delivery, please contact us at https://jhsports.co.in/contact/.
1. Introduction
At JH Sports, we strive to ensure that your orders are processed and delivered in a timely manner. Our shipping policies are designed to provide transparency on processing times, delivery estimates, and tracking procedures. Shipping times may vary based on your location, courier partners, and other factors beyond our control. By placing an order on our website, you agree to the terms outlined in this policy.
2. Shipping Locations
We currently offer shipping across India. However, delivery availability may vary depending on your location and the serviceability of our courier partners. We continuously evaluate and update our shipping coverage to ensure the best possible service.
3. Processing Time
Order processing typically takes a minimum of 2 days. However, the exact processing time depends on various factors, including product availability and courier partner schedules. If there are any delays, we will notify you via email or SMS.
Please note that processing time does not include shipping time. Once your order is processed, it will be handed over to our courier partners for delivery.
4. Shipping Methods & Charges
We partner with multiple courier services to ensure efficient and reliable delivery. The shipping method for your order is determined based on your location, product weight, and the best available shipping rates at the time of dispatch.
Shipping charges vary depending on the selected courier service and delivery location. We may update our shipping rates periodically based on courier partner policies. Additionally, we reserve the right to modify our free shipping threshold limit at any time.
5. Estimated Delivery Time
The estimated delivery time for orders is typically 7 to 8 days from the date of dispatch. However, delivery times may vary depending on:
The shipping destination and location.
The courier partner’s delivery schedule and potential delays.
Unforeseen circumstances such as weather conditions, strikes, or regulatory restrictions.
We strive to ensure timely delivery, but delays beyond our control may occur. Customers can track their orders using the tracking link provided after shipment.
6. Order Tracking
Once your order is shipped, we will provide you with a tracking number and a link to track your shipment. Most of the time, we redirect our customers to our courier partner’s tracking page for real-time updates on their delivery status.
To track your order:
Check your registered email or SMS for the tracking details.
Click on the provided tracking link to view the current status of your shipment.
If you face any issues with tracking, feel free to contact us at our support page.
Please note that tracking updates depend on the courier partner and may take some time to reflect the latest status.
7. Delayed or Lost Shipments
We strive to ensure timely delivery of all orders, but sometimes delays may occur due to unforeseen circumstances such as logistics issues, weather conditions, or high order volumes.
Delayed Shipments:
If your order is delayed beyond the estimated delivery time, please check the tracking details provided.
In case of further delays, feel free to contact us at our support page for assistance.
We will coordinate with our courier partners to get an update on your shipment status.
Lost Shipments:
If your order is marked as “delivered” but you have not received it, please check with neighbors or building security.
If your package is lost in transit, we will investigate with the courier service.
If confirmed lost, we will offer a replacement based on our policy.
For any concerns regarding delayed or lost shipments, please reach out to us at the earliest.
8. Damaged or Incorrect Orders
We take great care in packaging and shipping our products to ensure they reach you in perfect condition. However, if you receive a damaged or incorrect order, we are here to assist you.
Reporting a Damaged or Incorrect Order:
If you receive a damaged product or an incorrect item, you must notify us within 24 hours of delivery.
Provide clear photos or videos showing the damage or incorrect item along with the order details.
Submit your complaint through our contact page or email us.
Resolution Process:
After reviewing your request, we will verify the issue.
If the damage or error is confirmed, we will offer a replacement as per our policy.
In cases where a replacement is not possible, we may provide an alternative resolution.
We do not accept returns for minor packaging damages that do not affect product usability. Please ensure to check your order upon arrival and report any issues promptly.
9. Changes to This Policy
We reserve the right to update, modify, or change this Shipping & Delivery Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed about any updates. Continued use of our website and services after any modifications constitute your acceptance of the revised policy.
If you have any questions regarding our Shipping & Delivery Policy, please contact us at our contact page.
10. Contact Information
If you have any questions, concerns, or require assistance regarding our Shipping & Delivery Policy, feel free to contact us:
📩 Email: orders@jhsports.co.in
🌐 Contact Page: https://jhsports.co.in/contact/
Our customer support team is happy to assist you with any inquiries related to shipping, delivery, or order tracking.