Refund & Return Policy
Clear guidelines on our replacement policy and request process.
Effective Date: 23/03/2025
This Refund & Return Policy outlines the conditions under which customers may request a replacement for products purchased from JH Sports. By making a purchase, you agree to the terms stated in this policy.
Please read this policy carefully before making a purchase. If you have any questions, feel free to contact us at https://jhsports.co.in/contact/.
1. Introduction
At JH Sports, customer satisfaction is our priority. While we do not offer refunds, we provide replacements under specific conditions. If you receive a physically damaged product or an incorrect item, you may request a replacement. To qualify, you must provide proof of damage or incorrect delivery within 24 hours of receiving the product.
This policy ensures transparency and fairness in handling product concerns. By making a purchase, you agree to the terms outlined in this Refund & Return Policy. For any queries, please reach out to us at https://jhsports.co.in/contact/.
2. No Refund Policy
JH Sports strictly follows a no refund policy for all purchases. Once an order is placed and processed, we do not provide refunds under any circumstances, including but not limited to:
Change of mind after purchase
Incorrect product selection by the customer
Delayed shipping due to unforeseen circumstances
However, we do offer a replacement in specific cases, as outlined in our Replacement Policy. For further assistance, contact us at https://jhsports.co.in/contact/.
3. Replacement Policy
We offer a replacement only under the following conditions:
The product is physically damaged before delivery.
The wrong product was delivered.
The item is defective upon arrival.
Important Conditions:
Customers must report the issue within 24 hours of receiving the product.
Proof of damage (photos/videos) must be provided.
The product must be unused and returned in its original packaging.
4. Eligibility for Replacement
To qualify for a replacement, the following conditions must be met:
The product must have physical damage or defects before delivery.
The customer must report the issue within 24 hours of receiving the product.
Clear photo or video proof of the damage must be provided.
The item must be unused and returned in its original packaging.
We reserve the right to inspect and verify the claim before approving a replacement.
5. How to Request a Replacement
To request a replacement, follow these steps:
Report the Issue – Contact us within 24 hours of delivery via https://jhsports.co.in/contact/.
Provide Proof – Submit clear photos or videos showing the damage or defect.
Verification Process – Our team will review the evidence and confirm eligibility.
Return the Product (if required) – If approved, we may ask you to return the item in its original packaging.
Receive Replacement – Once verified, we will initiate the replacement process.
6. Timeframe for Requests
Customers must submit a replacement request within 24 hours of receiving the product. Requests made after this timeframe will not be considered.
To ensure a smooth process, provide clear evidence (photos/videos) of the issue when submitting your request.
7. Non-Returnable Items
Certain items are not eligible for replacement, including but not limited to:
Products damaged due to customer mishandling.
Items without proper proof of damage at delivery.
Used, washed, or altered products.
Personalized or custom-designed jerseys.
Items purchased under clearance or final sale.
8. Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed.
If you continue to use our services after any updates, it means you accept the revised policy.
9. Contact Information
If you have any questions or concerns regarding our Refund & Return Policy, feel free to reach out to us:
📧 Email: orders@jhsports.co.in
🌐 Contact Form: https://jhsports.co.in/contact/
Our support team is here to assist you.