Privacy Policy

Your privacy matters. Learn how we collect, use, and protect your information.

Effective Date: 22/03/2025

JH Sports (“we,” “our,” or “us”) values your privacy and is dedicated to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website https://jhsports.co.in or use our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We may update this policy periodically, and any changes will be posted on this page. Your continued use of our website after updates constitutes acceptance of the revised policy.

1. Introduction

At JH Sports, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to protect it.

Our goal is to provide a transparent overview of our data practices while complying with applicable privacy laws. Whether you are browsing our website, making a purchase, or using our custom jersey services, we want you to feel confident that your information is secure. If you have any concerns or questions, you can contact us at orders@jhsports.co.in.

2. Information We Collect

At JH Sports, we collect only the necessary information to provide a seamless shopping experience. The types of information we gather include:

Account Information: When users sign up via OTP login, we collect their phone number and basic details required for account creation.
Order and Shipping Details: During checkout, we collect customer names, billing addresses, shipping addresses, and contact details to process and deliver orders.
Custom Team Jersey Bookings: For personalized jerseys, we collect relevant details, including team names, design preferences, and contact information to facilitate customization.
Payment Information: We collect necessary payment details through our secure payment gateway partners, but we do not store credit/debit card information.
Communication Data: If users contact us through our support channels, we may collect their name, email, and message details to assist with their queries.
Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze website traffic, and improve functionality. This may include data collected through third-party services like Google Analytics and Facebook Pixel.

We ensure that all data collected is used strictly for service fulfillment, order processing, and improving our platform.

3. How We Use Your Information

We use the information collected from you to enhance your shopping experience, process orders efficiently, and improve our services. Below are the key ways in which we use your data:

Account Creation & Management: To register your account, enable secure OTP-based login, and manage user preferences.
Order Processing & Fulfillment: To process your purchases, manage transactions, and ensure timely delivery of your orders.
Custom Team Jersey Services: To facilitate design, customization, and order fulfillment based on user-provided details.
Payment Processing: To securely process transactions through trusted payment gateway providers.
Customer Support: To respond to inquiries, provide assistance, and resolve issues related to orders or services.
Marketing & Promotions: To send special offers, discounts, and product updates (users can opt out at any time).
Website Improvement & Analytics: To analyze user behavior, track website performance, and enhance user experience through cookies and tracking tools.
Security & Fraud Prevention: To protect against fraudulent activities, unauthorized transactions, and ensure secure browsing.
Legal Compliance: To comply with legal obligations, tax regulations, and respond to government or legal requests if required.

We do not sell or misuse your data. All collected information is used strictly for business operations and service improvement.

4. Sharing of Information

We respect your privacy and do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers only when necessary to fulfill our business operations and provide you with the best service. Below are the cases where information may be shared:

Shipping Partners: To facilitate order deliveries, we share customer details (such as name, address, and contact information) with our logistics and courier service providers.
Payment Gateway Providers: To securely process payments, we share necessary billing information with our trusted payment processing partners.
Custom Jersey Services: If you place a custom jersey order, we may share your provided details with our design and production teams to create your customized product.
Marketing & Advertising Partners: If you opt in, we may share limited data with advertising platforms (such as Google, Facebook, or Bing) to deliver personalized promotions and improve marketing efforts.
Legal & Compliance Purposes: If required by law, we may disclose your information to authorities to comply with legal obligations, respond to legal processes, or protect our rights and interests.
Business Operations & Service Providers: In cases where we collaborate with IT, analytics, or customer support providers, we may share necessary data to improve our platform and services.

All shared data is handled with strict confidentiality, and we ensure that third parties comply with data protection laws.

5. Cookies and Tracking Technologies

JH Sports uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and provide personalized services. By using our website, you consent to the use of these technologies as described below:

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your preferences, improve functionality, and provide a more seamless experience.

Types of Cookies We Use

Essential Cookies: Required for website functionality, such as login authentication and order processing.
Performance & Analytics Cookies: Help us analyze website traffic, monitor performance, and optimize user experience.
Functional Cookies: Store user preferences, such as language settings and customized views.
Marketing & Advertising Cookies: Used to deliver relevant advertisements based on your interests, often through platforms like Google, Facebook, and Bing.

Third-Party Tracking Technologies

We may integrate tracking tools from third-party providers (e.g., Google Analytics, Meta Pixel, Bing Ads) to analyze visitor behavior and improve our services. These providers may set their own cookies according to their respective privacy policies.

Managing Cookie Preferences

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality and limit your shopping experience.

6. Data Security

At JH Sports, we take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Measures We Take to Protect Your Data

Encryption & Secure Storage: We use encryption protocols to protect sensitive information, including payment details.
Access Controls: Only authorized personnel have access to user data, ensuring confidentiality.
Regular Security Audits: We periodically review and update our security practices to safeguard against threats.
Secure Transactions: Payments are processed through trusted third-party payment gateways that comply with industry security standards.

Despite our best efforts, no online platform can be 100% secure. If you suspect any unauthorized access or data breach, please contact us immediately via our Contact Page.

7. Your Rights and Choices

At JH Sports, we respect your rights regarding your personal information. You have the following choices and rights concerning how your data is collected, used, and stored:

Your Rights

Access & Correction: You can request access to your personal data and correct inaccuracies.
Data Deletion: You may request the permanent deletion of your account and associated data by contacting us at orders@jhsports.co.in.
Marketing Preferences: You can opt out of promotional emails and marketing communications at any time.
Cookie Preferences: You can control or disable cookies through your browser settings.

How to Exercise Your Rights

To make any requests regarding your data, please reach out to us via our Contact Page. We will respond to your request as per applicable laws and within a reasonable timeframe.

8. Third-Party Services

JH Sports may integrate or provide links to third-party services, such as payment gateways, shipping providers, and marketing platforms, to enhance your shopping experience. These third parties have their own privacy policies, and we encourage you to review them before using their services.

Third-Party Involvement

We may share limited information with:

Payment Processors (e.g., Razorpay, PayU) to securely process transactions.
Shipping Partners to fulfill and deliver your orders.
Marketing & Analytics Services (e.g., Google, Meta, Bing) for targeted advertising and website analytics.

JH Sports is not responsible for how third parties handle your data. If you have concerns, please review their respective policies or contact us via our Contact Page.

9. Children’s Privacy

JH Sports does not knowingly collect or process personal information from children under the age of 18. Our website and services are intended for general audiences and are not directed at children.

If we become aware that we have inadvertently collected personal data from a child without proper parental consent, we will take immediate steps to delete such information. Parents or guardians who believe their child’s data has been provided to us can request its removal by contacting us through our Contact Page.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any modifications will be effective immediately upon posting on this page, with the updated “Effective Date” mentioned at the top.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes acceptance of the updated policy. If you have any questions or concerns, please reach out to us through our Contact Page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to contact us. You can reach us through our Contact Page or email us at orders@jhsports.co.in.

We are committed to addressing your inquiries promptly and ensuring your data privacy and security.